Terms of purchase
A Name Not Yet Taken AB with organization number 556864-2747, owns and operates the store Frodling.se. Contact information and other relevant company information about A Name Not Yet Taken AB can be found on this website.
1. General terms of purchase
1.1 These terms of purchase apply when you as a customer place orders from A Name Not Yet Taken AB on Frodling.se. These terms of purchase are only applicable to you who are a customer and who place orders via Frodling.se.
1.3 In order to be able to order on Frodling.se, you as a customer must have reached the age of 18 because according to Swedish law we do not accept credit purchases for persons under 18 years of age. If you are under 18 years of age, a guardian's permit is required before you order. We reserve the right to change or refuse an order in certain circumstances (eg if the customer has provided incorrect personal information).
1.4 We reserve the right to end sales and any typing and image errors. Examples of this are errors in the product description, the product's technical specification, tables of contents, instructions for use, incorrect prices or incorrect information regarding whether an item is in stock. This also includes incorrect prices that arise as a result of errors in manual handling or technical errors. Frodling.se has the right to correct any errors and to change the information at any time. All images should primarily be perceived as illustrations and can thus not be guaranteed to accurately reflect the product's exact appearance. A Name Not Yet Taken AB is not responsible for information coming from a third party, such as suppliers.
1.5 Frodling.se as a store and website is owned by A Name Not Yet Taken AB. The content on the website is owned by A Name Not Yet Taken AB, our partners or its licensors.
2.1 When ordering on Frodling.se, the prices stated on the website apply when ordering. Our prices on Frodling.se are stated in SEK. All prices include Swedish VAT, which is normally 25%. Prices do not include any shipping fees and payment fees, these are stated separately in a clear way before the customer completes the order.
3. Promotions and Offers
3.1 Frodling.se may under certain periods and circumstances offer promotions that may have more favorable prices or conditions than what appears from these terms of purchase. It can, for example, be an extended right of withdrawal. Such more favorable terms apply as long as the promotion or offer is ongoing and include the specific goods covered by the promotion or offer. We reserve the right to revoke these at any time. Upon termination or revocation of a promotion or offer, these terms of purchase apply without change. Offers on specific products are valid for a limited time and / or while items exists in stock.
4. Payment methods
4.1 The customer can pay in the ways specified in connection with the order. To make the payment as smooth and secure as possible, we work with Payson AB. Through Payson AB, we offer partial payment, swish, card payment and direct payment. You can find Payson AB's complete terms and conditions here . In the case of credit purchases, a credit report may be made, which you then will be informed of. A Name Not Yet Taken AB reserves the right not to always offer all payment methods and to change the selected payment method if it does not work at the time of ordering or if the customer is not approved for the selected payment method. When choosing an invoice as the payment method, the invoice will be sent by e-mail to the e-mail address you specified when ordering.
5. Delivery and transport
5.1 Frodling.se only delivers within Sweden.
5.2 Orders received before 12:00 are usually sent the same day. Delivery time is 1-3 working days depending on shipping method and zip code. Unfortunately, we can not influence any delays at the shipping company. In the event of such delivery delays, we continue to monitor the order. Unless otherwise specifically agreed and a delivery is delayed unreasonably long, and this does not depend on you as a customer, you have the right to cancel the purchase completely.
5.3 Please check that the delivery details such as address and telephone number are correct before you complete the purchase. Unfortunately, it is not possible to change this information after the order has been packed.
5.4 If the package is to be picked up at a postal agent, the customer receives a notification describing where and when the package is to be picked up. In this case, the customer must pick up the package within the time specified in the notification, which depends on the shipping option you choose. Notification can be made via email, SMS or regular mail. Normally, packages must be redeemed in person with a parcel ID and valid identification. If you have lost your parcel ID or have questions about the collection, please email us at email@example.com.
5.5 At checkout you can choose shipping options. Current prices for the various shipping methods and estimated delivery dates are stated at checkout before you complete your order.
6. Right of withdrawal
6.1 You have the right to cancel your purchase regardless of the reason by notifying us at firstname.lastname@example.org within 14 days from when you or any third party, but not the transport company, takes the last item in an order in physical possession (withdrawal period). Please note that the right of withdrawal does not apply to products with a broken seal that cannot be returned due to health or hygiene reasons.
6.2 If you wish to exercise the right of withdrawal, you must send us a clear and unambiguous notice of your decision to withdraw from the purchase agreement (eg by e-mail or ordinary letter). For smooth handling, we recommend that you send an e-mail to email@example.com or use the Swedish Consumer Agency's standard form for exercising the right of withdrawal, which you can find at www.konsumentverket.se. For fastest handling, you should enter your order number, product number and contact information so that we can identify your return. In order for you to have time to exercise your right of withdrawal in time, it is sufficient that you send in your notification that you intend to exercise the right of withdrawal before the withdrawal period has expired.
6.3 If you regret your purchase, we will refund all completed payments for the relevant order we received from you, including the delivery costs incurred (note that extra delivery costs as a result of you choosing another delivery method than the cheapest standard delivery we offer not is included). The refund will be made without undue delay and no later than 14 days from the day we were notified of your decision to withdraw from the agreement. We have to wait with the refund until we receive the item or items from you. We will normally use the same means of payment for the refund that you yourself used for the initial business event, unless you have expressly agreed with us otherwise. Regardless of the method, the refund will not cost you anything.
6.4 You must return the product to us without undue delay and at least no later than 14 days after the date on which you notified us of your decision to withdraw from the agreement. The withdrawal period shall be deemed to have been complied with if you return the goods before the fourteen-day period has expired.
6.5 When exercising the right of withdrawal, you are responsible for both the return cost and that the item / items are returned undamaged. You will thus have to pay the direct costs of returning the item. Please note that you as the sender of the return package are responsible for ensuring that the goods have arrived to us - therefore we recommend that you send the goods in a traceable and insured manner. You are responsible for any reduced value of the goods as a result of handling other than what is necessary to determine the nature, properties and function of the goods.
6.6 The right of withdrawal only applies if the product is in a substantially unchanged condition. As a customer, you have the right to inspect the product or goods, but you must not break seals or try the product as this can not be returned due to health and hygiene reasons. The right to repent thus ceases when you break the seal. Sealing also refers to technical sealing.
7.1 Please contact customer service at firstname.lastname@example.org before sending back an item, for instructions and the fastest possible handling. According to the Consumer Purchase Act, you have the right to complain about your purchase to us within a reasonable time (however, a maximum of three years). If you want to complain about a product, you must do so within a reasonable time after you noticed or should have noticed the error by contacting us. The defect must normally be an original defect and not caused by incorrect use / handling of the product. Complaints made within two months of you discovering the error are always considered to have been made in a timely manner.
7.2 If your complaint is made in a timely manner and a defect in the product exists in accordance with the Consumer Purchase Act, we will send out a new product and reimburse you for any costs incurred in connection with the complaint. If we cannot replace the product for any reason, we will instead refund what you have paid for the product plus any fees you have paid. Should the error be of material importance to you, you always have the right to cancel the purchase.
7.3 To report that an item you ordered from us is incorrect, we recommend that you contact us by e-mail at email@example.com. Do not forget to include information such as order number and product number / product name. Describe the error accurately for the fastest possible handling and indicate if you want a new item or your money back.
7.4 In many cases, we will need to get the product back to handle the complaint. In such cases, we recommend that you send the goods in a traceable and insured manner, as you as the sender are responsible for ensuring that the goods arrive to us. It is normally the customer who initially pays for the return freight. In the event of an approved complaint, the customer is always reimbursed for return freight. We are only responsible for approved complaints.
8. Uncollected packages
8.1 In connection with uncollected packages, a number of costs arise such as pick-and-pack, return shipping, handling fee, etc. which we need to pay to third parties such as shipping companies. Due to this, we charge a fee of SEK 169 including VAT if a package is not picked up, this will cover some of these costs.
8.2 Packages to be picked up at the postal agent remain with the postal agent for 14 days before being returned to us. If you regret your purchase and do not want to pay this fee, you must inform the postal agent that you "refuse delivery", alternatively pick up the package and then return it to us.
9.1 We always strive for you as a customer to feel satisfied with your purchase. If you have a complaint or claim against us, we are happy to receive this via our customer service. We ask you to send an e-mail to firstname.lastname@example.org in such cases. If we do not succeed in finding a solution and you want to take the matter further, you can take the dispute to the General Complaints Board. The General Complaints Board can be reached either via the website www.arn.se or via the address Box 174, 101 23 Stockholm.
9.2 If your claim or complaint has arisen in connection with an online purchase, there is also an option to use the EU online platform to resolve disputes. The EU's online platform can be accessed at https://ec.europa.eu/consumers/odr/. Please note that if you file a complaint via this platform, the case will be automatically forwarded to the appropriate national dispute resolution body.
9.3 Disputes concerning the application or interpretation of these terms of purchase shall be interpreted in accordance with Swedish law and decided by the General Complaints Board, or ultimately by a general court.
10. Changes to Terms of Purchase
10.1 A Name Not Yet Taken AB reserves the right to make changes to the terms of purchase. Changes to the terms of purchase will be informed on Frodling.se. The terms and conditions in force at any given time are available at https://www.frodling.se/terms-of-purchase
11.1 Frodling.se and A Name Not Yet Taken AB may link to other websites that are beyond our control and vice versa. Although our ambition is to ensure that we only link to such websites that share our policies, A Name Not Yet Taken AB is not responsible for the protection or privacy and information including personal information provided by the customer on other websites. We recommend that the customer read the personal data regulations for the current website.
Last Updated: 2021-05-27